Blogging: Fortune Cookie Wisdom Style
“Do not wait for others to open the right doors for you.” Not much of a fortune – don’t ya hate that?! – but certainty good advice, even if from a cookie. Stop Waiting Yes there are nice, courteous people […]
PR
Think You’re Irreplaceable? Keep Dreaming.
Customer. Service. It’s not that hard. Put the two together, snicker at your ‘service the customer’ joke and then get it done. Mistakes are not the problem. You are. You are the problem – if you’re the hotel manager that […]
DIY. At Your Own Risk.
Time IS Money. Period. You either have one or the other – and if you’re hella lucky, both. The problem is most people – especially small business owners, start-ups trying to launch – have neither. Something’s Gotta Give What usually gives […]
What Chick-fil-A can teach us about service, branding and corporate culture
This is NOT going to go political. “Good luck with that,” I know you’re thinking.* An exercise in keywording I’m attempting to 1) newsjack a trending topic and 2) win at the SEO buzzword bingo. Yes it’s important to think about […]
Very Models of Bad Business Behavior
Old school, new school – we see it all. Luckily we can learn something as we watch others use new tools and tactics to make the same old mistakes. Trickle down leadership. Employee relations is about more than getting your company […]