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A little communication can do a lot. Effective Communications is the HOW TO: Human Resources recruits, trains, hires and fires top talent via communications. It’s how employee relations creates brand advocates. It’s how teams work together to develop products and […]
Creative Challenges. Whether it’s a design difference, finding the right audience or writer’s block, a creative challenge is not necessarily a bad thing. In fact, finding the way to overcome that obstacle may work out better. The Road Not Taken […]
Customer Experience, more than customer service, is what top brands strive for to build loyalty and reputation, and a more sustainable business that goes beyond the sale. This is HR + PR, Disney style During a trip to Walt Disney […]
Everything ends. There’s a time and place for everything, then that changes. The beginning of the end. Again. Creative destruction. Progress. AI and automation taking jobs or closing businesses. Call it what you will, but unless you make a profit […]
“Bring me solutions” policies are bad for business and should be retired. It’s unrealistic, manipulative, lazy. Humans have problems. Customers do, companies do, computers do. Employees and stakeholders need proactive leadership, not reactionary order takers. Employees lack authority and resources. Problems […]