I'm Working On It.
Kicking off 2013 with (hopefully) a short and sweet little rant. I’ll get to my obligatory resolutions post later. Or screw, that .. two birds, one stone: This will be The Plan AND Resolutions post. Resolutions are all about The Plan, […]
Implied? Explicit? What does it mean to be Social? That mileage may vary as will the Rules of Engagement, everything from your Twitter rules to how you LinkedIn, whether or not you mix the professional with the professional, if this is […]
Customer. Service. It’s not that hard. Put the two together, snicker at your ‘service the customer’ joke and then get it done. Mistakes are not the problem. You are. You are the problem – if you’re the hotel manager that […]
Combine my ‘less is more’ approach to blogging with my recent flurry of trips and travel, my blog as been a lot more less than more these days. Oops. As a friend gently nudged me the other day, that ain’t […]
“Is that the iPad? So amazing. Don’t ya just love it?!” – asked my waiter the other day. Yes said I. Don’t know if he has iPhone or Mac, especially as you consider this the sans-PC (née post-PC) era, but it […]