Staying Apart, Coming Together
Staying apart, keeping safe. YES it’s another Coronavirus post. Enjoy your eyeroll. The World.. as we knew it. IDK what to type here, or what I’m really in the mood to say. I know that the effects of the COVID-19 […]
Lagniappe
2020, #ThisIsUs and another New Year’s Resolutions blog post
Resolutions, meet 2020. Closing out a decade, setting the stage for big changes and so much more on the horizon a new year brings new resolutions. This year, I’m working more on myself. What’s that about hindsight? I’m sure many […]
Service Recovery for the PR win
Service Recovery. At first I thought it sounded like blather, just another business babblespeak phrase. As it turns out, service recovery is a much needed and under used aspect of PR. Communications > Marketing If you’ve read this far you’re […]
Game of Thrones and Avengers Give Customers What They Want. Too Bad.
Expectations. Avengers: Endgame opened to amazeball reviews and box office this weekend. Game of Thrones’ final season is setting its own ratings records for HBO. As expected. Both are popular franchises ending historic runs, giving fans (aka the paying customers) […]
Big Business, Little Things: On Customer Relations
Customer Relations is often a study in the little things. Little Things, Big Impression When we cruise, the cabin stewards make a point of learning our names, routines, waiters our dinner preferences. That comes from training, from HR and CRM, empowering the staff to […]