Why “Bring Me Solutions” Policies are Bad Business

“Bring me solutions” policies are bad for business and should be retired. It’s unrealistic, manipulative, lazy.  Humans have problems. Customers do, companies do, computers do. Employees and stakeholders need proactive leadership, not reactionary order takers. Employees lack authority and resources. Problems […]

Caught in the Act: Turning Negative Into Positive

This is a “please read” love letter to every business out there, large and small, to owners and marketing managers, to communications directors and CEOs. This is customer service, this is HR and well trained employees, this is public relations and social […]