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Service Recovery. At first I thought it sounded like blather, just another business babblespeak phrase. As it turns out, service recovery is a much needed and under used aspect of PR. Communications > Marketing If you’ve read this far you’re […]
Employee Appreciation, someday HR will get it right. Truth be typed, it’s unfair to blame Human Resources as it’s a matter of culture. Whether it’s Teachers, Administrative Assistants or so many other under appreciated professions with an honorary month or […]
Being Dumb on Social Media. This is and will continue to be an HR and PR thing. How it works: Someone is dumb on social media, posts something offensive. Said post catches eyes; public shaming and hand washing; someone gets […]
Taking credit for someone else’s work, taking advantage of one’s position to demand work outside a subordinate’s scope, using one’s position of power and control for unfair advantage – that’s the Game of Business. Is HR is useless, powerless to […]
When done badly, employee recognition is a thankless and fairly useless HR function. A company can be a good employer, or just try to look like one. Birthdays, holidays, retirements, manufactured “of the Year” employee recognition awards are often the latter. The Thought […]