expectations Archives | Page 2 of 2

Try Softer, Aim Lower, Do Less, Barely Pass.

I share this vendor/client video all the time. Too many companies want A quality work, but are only willing to pay the C- prices. Champagne tastes, beer income. I’m also noticing a ‘lowering of the bar’ trend, those who want whatever they […]

Since I’ve been on a tear the last few posts, time to switch gears. Central theme, customer service expectations blown out of water. Chick-fil-A Not too long ago, I tweeted that “Chick-fil-A is the Disney of fast food.” Because they […]

The Gerber Baby Syndrome

Managing Expectations Not sure who started that idea, the ‘ideal’ expectations we have for things and the management they require. My mother, a nursery and NICU nurse for 25 years, told me about the “Gerber baby” syndrome. Sometimes people expect a […]