I'm Working On It.
So I follow Carnival, no big secret. It’s something I enjoy, cruising; and fun to watch a brand I like do some things right (and wrong) in the webosphere of PR, social media-ness. Us. Them. The Silent Minority? This week’s […]
Here’s the problem with vacation: my brain goes with me. Oh to be on a cruise Once again my vacation of choice this year was a Carnival cruise. Snorkeling, cocktails, sun, sleep, food, fun, reading, napping.. the usual suspects all present […]
This is good! Smart, clever and fodder for (hopefully) a quick-and-easy blog post. Two Words. And a Gift in Return. It’s so simple right, “Thank You.” Maybe it’s a little note card or an email, could be a DM or […]
Customer. Service. It’s not that hard. Put the two together, snicker at your ‘service the customer’ joke and then get it done. Mistakes are not the problem. You are. You are the problem – if you’re the hotel manager that […]
Apple is not “Apple” anymore. Let that sink in for a second. One of the most successful brands in the world (allegedly) isn’t all it’s cracked up to be. They report earnings that stretch from here to Saturn and back – with […]