I'm Working On It.
A little communication can do a lot. Effective Communications is the HOW TO: Human Resources recruits, trains, hires and fires top talent via communications. It’s how employee relations creates brand advocates. It’s how teams work together to develop products and […]
Customer Relations is often a study in the little things. Little Things, Big Impression When we cruise, the cabin stewards make a point of learning our names, routines, waiters our dinner preferences. That comes from training, from HR and CRM, empowering the staff to […]
Customer Experience, more than customer service, is what top brands strive for to build loyalty and reputation, and a more sustainable business that goes beyond the sale. This is HR + PR, Disney style During a trip to Walt Disney […]
Run while you can. The other day in yet another comment on yet another blog I referenced a blog post I never got around to publishing. Bad enough when I do it here and forget I haven’t published yet, but […]
This is a “please read” love letter to every business out there, large and small, to owners and marketing managers, to communications directors and CEOs. This is customer service, this is HR and well trained employees, this is public relations and social […]