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	<title>Atlanta Public Relations &#38; Social Media &#124; Davina K. Brewer &#187; email</title>
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		<title>Personal Service: Marketing and Public Relations Secret Weapon</title>
		<link>http://www.3hatscommunications.com/blog/2010/personal-service-the-secret-weapon/</link>
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		<pubDate>Mon, 11 Jan 2010 18:27:10 +0000</pubDate>
		<dc:creator>Davina K. Brewer</dc:creator>
				<category><![CDATA[Advertising: What were they thinking!?]]></category>
		<category><![CDATA[Marketing Management; or the Lack Thereof]]></category>
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		<category><![CDATA[Communications]]></category>
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		<category><![CDATA[customer service]]></category>
		<category><![CDATA[email]]></category>
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		<description><![CDATA[For all the chatter about branding, reaching out, building relationships and making connections, I wonder how much of it really cuts through and matters to the paying customer. Service and the X Factor If two businesses are selling the same &#8230; <a href="http://www.3hatscommunications.com/blog/2010/personal-service-the-secret-weapon/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>A Week in Bad PR: Object Lessons from the Dark Side</title>
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		<pubDate>Tue, 25 Aug 2009 14:25:27 +0000</pubDate>
		<dc:creator>Davina K. Brewer</dc:creator>
				<category><![CDATA[Public Relations: The Good, The Bad, The Galactically Stupid]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Ethics]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Public Relations]]></category>
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		<description><![CDATA[Social media and the Interwebs are teaching me a lot about communication, what works and what doesn&#8217;t in Public Relations and Marketing.  This week offered examples of good, bad and unethical PR practices. Good. Since several stories of bad Public &#8230; <a href="http://www.3hatscommunications.com/blog/2009/a-week-in-bad-pr-object-lessons-from-the-dark-side/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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